3CX expertise
I.T Communications began with telephone consultancy and technical support for 3CX, bringing Samantha Benwell’s previous IT-sector experience into business communications.
IT Communications
About IT Communications Limited
An independent UK communications provider delivering reliable voice, connectivity and technical support since 2009.
Start a conversationVoice · Connectivity · Cloud
How it started
Built as business telephony entered a new era.
In 2009, better broadband speed and reliability were making Voice over Internet Protocol a credible replacement for the ISDN and PSTN technologies traditionally used for UK telecommunications.
After several years working in the IT sector, Director Samantha Benwell began providing telephone consultancy and support for the 3CX Phone System—starting with version 10. Strong demand led to the registration of I.T Communications Limited and an expanding customer base across the UK and internationally.
Our development
From specialist consultancy to an independently operated communications platform.
A broader customer base
Demand for support grew quickly. I.T Communications Limited was registered and its services expanded to organisations in the UK and internationally.
Financial direction
Kayleigh Evison joined as co-Director, taking responsibility for the financial side of the business.
One provider for voice
The company added third-party SIP trunks alongside phone-system consultancy, giving customers one organisation to manage their telephone services.
Beyond the reseller model
After outgrowing the reseller approach, the company invested in delivering customer SIP trunks through its own managed network operating from two London data centres.
A joined-up service
The portfolio developed to include the Soft-Switch PBX platform, broadband, leased lines, colocation services and other hosted applications.
Why ownership matters
Greater control over the service customers depend on.
Operating a wholly owned and managed SIP network gave I.T Communications direct control over service delivery rather than relying entirely on a reseller relationship. The company operates its own autonomous system, AS203416, and maintains carrier interconnects for voice and internet services.
The platform operates across two London data centres, adding geographic resilience to the voice environment.
DC1 Central London
Volta Data CentreCarrier-neutral Tier III facility in Great Sutton Street with diverse power and connectivity.91k sq ftDual 33kV
DC2 London Docklands
Sovereign HouseTier III facility at Marsh Wall providing a secure second London operating location.50k sq ftFive data floors
Inter-data-centre capacityTwo diverse fibre routes
Independent high-capacity paths between both London facilities.
Total usable200Gb
Data centre 01 · Central London
Volta Data Centre
36–43 Great Sutton Street, London EC1V 0AB
DC1 · LondonAn award-winning, carrier-neutral facility in Central London, built to Tier III standards.
Volta is a 91,000 sq ft data centre spanning four floors. Designed for the increasing infrastructure demands of businesses—including cloud and managed-service providers, media organisations and financial services—it provides a flexible, secure and scalable IT and hosting environment.
The facility benefits from two separate 33kV power supplies and ultra-fast connectivity to world-class carriers, cloud providers, networks and major internet exchanges.
Facility91,000 sq ftAcross four floors
StandardTier IIICentral London facility
PowerDual 33kVSeparate supplies
Accreditations
Recognised operational standards.
PCI DSSVisa Merchant AgentEU Code of ConductISO 27001:2013ISO 9001ISO 14001OHSAS 18001PAS 99
Physical security
Protected around the clock.
- 24 × 7 × 365 manned security and monitoring
- Smart-card access policies
- Internal and external CCTV systems
- Security-breach alarms
Data centre 02 · London Docklands
Sovereign House
227 Marsh Wall, London E14 9SD
DC2 · LondonA substantial Tier III data-centre environment in the heart of London Docklands.
Sovereign House comprises five dedicated data floors with a total of 50,000 sq ft. The facility provides a secure second London location supporting resilient infrastructure and cross-data-centre service design.
Its Docklands position provides an established environment for business-critical hosting, network connectivity and access to major technology ecosystems.
Facility50,000 sq ftDedicated data space
Data hallsFive floorsPurpose-built capacity
StandardTier IIIResilient facility
Physical security
Continuous protection for critical infrastructure.
DC2 follows the same core physical-security controls expected across the data-centre environment.
- 24 × 7 × 365 manned security and monitoring
- Smart-card access policies
- Internal and external CCTV systems
- Security-breach alarms
Network and numbering
Infrastructure designed to support serious voice operations.
The original company profile records the scale achieved through continued network and numbering investment.
UK number ranges
Allocated across towns and cities in the UK, enabling the company to provide services using its own numbering assets.
Core capacity
Capacity stated for the network supporting the company’s communications services.
SIP channels
The stated concurrent SIP-channel capability across the network.
Telephone numbers
More than one million telephone numbers recorded as being in service.
2018 network reinvestment£72,000+
Invested into the UK London network to increase redundancy and bandwidth, supporting network uptime and speed.
Continued reinvestment
Growth used to strengthen the platform.
As the organisation grew, it reinvested in the underlying infrastructure required to deliver and support its services.
This progression—from consultancy, to SIP resale, to independently managed network services—continues to shape how I.T Communications approaches customer relationships: technical knowledge, direct accountability and long-term service ownership.
Leadership
Technical and financial experience working together.
Samantha Benwell
Brings an IT-sector background and the technical experience that established the company’s original 3CX consultancy and support services.
Kayleigh Evison
Leads the financial side of the business and supports the company’s continued commercial development.
Work with us
Communications expertise backed by real infrastructure.
Speak to our UK team about voice, connectivity or hosted services designed around your organisation.