Dedicated PBX platform
Unlimited PBX users, IVRs, queues and standard PBX features within the capacity of your allocated environment.
YOUR PLATFORM. ROOM TO GROW.
Dedicated
Soft-Switch PBX
Your own dedicated PBX platform for larger organisations, contact centres and telecoms resellers.
Unlimited users, IVRs and queues within your allocated platform capacity. Managed infrastructure, scalable external SIP channels and a choice of support and management levels.
No per-user PBX licence model. Pricing based on infrastructure and call capacity.
THE INFRASTRUCTURE BEHIND YOUR VOICE
A dedicated environment.
A managed foundation.
Choose the call capacity your business needs. We bring together hosting, storage, backup and platform support in one dedicated solution.
Managed VMware hosting
Dedicated virtual compute resources, with CPU and RAM allocated to suit your deployment requirements.
Enterprise NetApp storage
Enterprise SAN storage designed for reliable, high-performance business workloads.
Managed Veeam backup
Backup and recovery managed by I.T Communications Ltd. Compulsory backup for every PBX server, included in the package calculation. Retention and recovery arrangements are confirmed in your proposal.
External SIP channels
Select the simultaneous external call capacity you need. Increase channels as your calling requirements grow.
Support that fits your team
Standard Support is included. Assisted Management adds two administration hours for £195/month; Fully Managed adds five for £495/month. Fees exclude VAT and apply once per deployment. Platform-wide faults and outages are covered in and out of business hours; routine changes are business-hours only.
BUILT AROUND YOUR AMBITION
Who is Dedicated
Soft-Switch for?
A dedicated hosted PBX for organisations that need control over their platform capacity and room for their estate to grow.
Telecoms resellers
Managed service providers
Larger organisations
Multi-site businesses
Contact centres
High concurrent-call workloads
TWO SERVICES. DIFFERENT REQUIREMENTS.
Find the right fit for your business.
Shared hosting combines a packaged service with bundled minutes. Dedicated hosting gives you a platform sized around your infrastructure and external call requirements.
| Service | Shared Hosted Soft-Switch | Dedicated Soft-Switch |
|---|---|---|
| Pricing model | £29.98 per channel/month; two extensions per channel | Infrastructure, call capacity and service requirements |
| PBX users | Two extensions per purchased channel | Unlimited within allocated platform capacity |
| IVRs and queues | Included | Unlimited within allocated platform capacity |
| PBX environment | Shared hosted platform | Dedicated environment |
| External channels | Selected shared package | Selectable to suit your estate |
| Infrastructure | Shared infrastructure | Dedicated virtual resource allocation |
| Backups | Managed | Managed dedicated platform backup |
| Support | Hosted service support | Standard included; Assisted or Fully Managed available |
| Best suited to | Typical business deployments | Larger businesses, resellers and contact centres |
| Call minutes | Bundled with the shared package | PAYG, 1,000 minutes/channel or Unlimited with 3,000 minutes/channel fair use |
Shared pricing equates to £14.99 per extension when both extensions in each channel allowance are used. Shared and dedicated services have different allowances and are not a direct like-for-like tariff comparison.
Explore existing Shared Soft-Switch packages →LICENSING THAT LEAVES ROOM TO GROW
Scale your PBX without paying for every extension.
Add users without adding per-user PBX licence charges. Dedicated resources and external call capacity can scale independently of extension count.
CPU, RAM, storage and SIP channels can grow with your requirements. Recording, integrations and busy-hour call volumes all help determine the right platform size.
Unlimited PBX users within the capacity of the allocated infrastructure.
YOUR CUSTOMERS. YOUR COMMERCIAL PACKAGES.
Built for Telecoms Resellers
Build your own service around a dedicated PBX reseller platform, with the resources to support multiple customer organisations.
Become a Soft-Switch Reseller →A clear support partnership
You provide first-line support to your customers. I.T Communications Ltd provides second-line platform support to your team.
- The calculator shows business retail pricing
- Contact us for separately agreed partner terms
- Additional capacity as your customer estate grows
- Carrier costs and other pass-through items may be excluded from discounts
YOUR QUESTIONS, ANSWERED
Dedicated Soft-Switch explained.
What is a Dedicated Soft-Switch PBX?
Your own hosted PBX environment on managed infrastructure, sized for your organisation or reseller estate.
How is dedicated pricing different from shared hosting?
Shared hosting costs £29.98 per channel with two extensions per channel and bundled minutes. Dedicated pricing is based on infrastructure, external call capacity and service requirements. Dedicated package prices are indicative; additional services and final terms remain to be agreed.
Is there a charge for every user?
Dedicated Soft-Switch does not use a per-user PBX licence model. User numbers help us assess infrastructure requirements; they do not directly add a licence charge.
Can I create unlimited extensions?
Unlimited PBX users, IVRs and queues are available within the capacity of the allocated infrastructure. This does not mean unlimited computing, storage or telephony capacity.
How many external calls can the system handle?
External SIP channels determine simultaneous external call capacity. We also assess workload, recording and integrations when sizing your platform.
Can I add more SIP channels later?
Additional external channel capacity can be requested as your requirements grow, subject to platform sizing and agreement.
Can CPU and RAM be upgraded?
CPU, RAM and storage can be increased as your estate grows. Our team will recommend suitable resources.
Is the PBX backed up?
Managed Veeam backup is compulsory and included in the package price: £10 per PBX server plus £0.05 per GB of allocated storage each month, excluding VAT. Backup retention and recovery arrangements are confirmed in your proposal.
What support is included?
Standard Support includes platform fault support, troubleshooting and guidance. Assisted Management is £195/month with two administration hours; Fully Managed is £495/month with five hours. Charges exclude VAT and apply once per deployment. Platform-wide faults and outages are covered in and out of business hours; routine changes and administration are business-hours only. Platform faults do not consume administration hours. Approved additional work is £95/hour. Exact business hours, response targets and unused-hour terms are confirmed in your proposal.
Do you provide support directly to reseller customers?
Resellers provide first-line support to their customers. Direct end-user support is only available where separately agreed.
Can resellers receive discounted pricing?
The calculator shows business retail pricing. Resellers can contact our team for separately agreed partner terms.
Can I migrate from Shared Soft-Switch to Dedicated Soft-Switch?
Yes. Migration assistance is £95 per hour, excluding VAT, additional to setup and training. We agree the scope and required hours with you.
Is call usage included?
Choose Pay As You Go at £4/channel/month with no included minutes, SIP 1000 at £10/channel/month with 1,000 included minutes per channel, or SIP Unlimited at £20/channel/month subject to 3,000 minutes per channel per month fair use. Prices exclude VAT; a minimum of 25 channels applies per deployment, including resilient pairs. Eligible destinations, out-of-plan tariffs and detailed fair-use terms are confirmed in your proposal. Telephone numbers and porting may be charged separately.
What are the setup and training charges?
Setup is £1,000 per PBX server: £1,000 for Standard or £2,000 for a resilient pair. Compulsory training is £475 per deployment for five hours covering complete system operation, used as needed within six months of go-live. Unused training expires after six months; it is not a monthly allowance. All prices exclude VAT.
Do you provide telephone numbers and number porting?
Telephone numbers and number porting can be discussed as part of your proposal, subject to availability and porting eligibility.
LET'S SIZE YOUR NEXT PLATFORM
Build your dedicated solution.
Tell us about your estate. We will help define the infrastructure, call capacity and service requirements.
Package prices are indicative and subject to confirmation. One-off setup is £1,000 per PBX server, excluding VAT, and is shown separately from monthly charges. Compulsory training costs £475 per deployment, excluding VAT, for five hours to be used within six months of go-live. Migration is charged separately at £95 per hour, excluding VAT, with hours to be agreed. Other additional services remain to be agreed. Final infrastructure requirements may vary with call volume, recording requirements, integrations and workload. Call charges, telephone numbers and other carrier services may be charged separately unless expressly included.
Explore Soft-Switch PBX, telephone numbers and number porting.