Give users one dependable Windows workspace for customer calls, colleague conversations and day-to-day call control—connected directly to your managed communications service.
Find and connect quicklySearch contacts, numbers and recent conversations from one place.
Stay in control of the callHold, transfer, forward and manage availability without changing tools.
Work with one business identityKeep company numbers, extensions and routing consistent across the organisation.
01
Soft-Switch VoIP APP
VOICE REGISTERED
CALL WORKSPACESearch · Connect · Control
02
Soft-Switch VoIP APP
PRESENCE LIVE
TEAM PRESENCEAvailability at a glance
Connected teams
02 / PRESENCE
Know who’s availablebefore you call.
Live presence gives teams immediate context. Users can see colleague availability, find the right person and start the next conversation with less friction.
Live colleague availabilityUnderstand who is ready, busy or away before making contact.
Faster internal collaborationCall or message directly from favourites and the company directory.
One experience across locationsKeep office, hybrid and remote teams connected in the same workspace.
Reporting & analytics
03 / OPERATIONAL VISIBILITY
See how your businesscommunicates.
Move beyond individual call records. Authorised users can understand activity, outcomes and service demand from one clear reporting workspace.
Call activity and outcomesReview inbound, outbound, answered and unanswered activity.
Performance visibilitySee answer-rate and talk-time information without assembling separate reports.
Flexible analysisFilter the detail teams need and export call data to CSV.
Reporting workspace
LIVE SERVICE DATA
CALL REPORTINGFilter · Review · Export
OPERATIONAL DETAILFrom service demand to individual calls
04
Recording workspace
LICENSED FEATURE
AI CALL INTELLIGENCERecording to actionable insight
Licensed AI call intelligence
04 / CONVERSATION OUTCOMES
Turn conversationsinto action.
Where licensed and enabled, available recordings become useful business information—helping authorised users move from listening back to understanding what happens next.
01TranscriptsA searchable written record of the conversation.
02Concise summariesThe essential context without replaying the full call.
03Actions & decisionsClear follow-up points and recorded outcomes.
Availability depends on service configuration, licensing, privacy and consent policies.
Enterprise deployment & management
Built for users.Managed for your organisation.
Soft-Switch VoIP APP is deployed as part of a professionally managed communications service—giving users a consistent application while keeping configuration, releases and support under clear ownership.
MANAGED END TO ENDOne service. One accountable team.
Planned, configured and introduced around your users and calling requirements.
02
Secure updates
Controlled application updates supported by verified Windows release information.
03
Centralised communications
Users connect to the organisation's managed voice service, identity and routing.
04
UK engineering & support
Ongoing application and platform support from I.T Communications.
05
Scalable deployment
A consistent Windows experience for growing teams and multi-user environments.
Current Windows release
DownloadSoft-Switch VoIP APP.
Install the current 64-bit Windows desktop application. Your organisation must have an active IT Communications voice service and valid user credentials.
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Release integrityPublished SHA-256 value
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Managed deploymentBuilt for business users
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Active service requiredValid user credentials
Need access or assistance?Contact your IT administrator or speak to our team.
Soft-Switch VoIP APPWindows desktop application
