Number Porting

Number Porting

I.T Communications can port your existing telephone numbers from other providers. Please review our porting process and other useful information.

 

Termination of Line
It is essential that you are aware that porting a Main Billing number will result in
termination of your existing service and therefore any associated services or numbers.

This includes any broadband service currently on that line.
All associated numbers must either be ported or ceased at the same time.

All porting requests for geographic numbers should be submitted through the portal.

To access the portal go to https://portal.it-communicationsltd.co.uk
Login with your username and password – You will need to request an account if you are a new customer or never used our portal before.

At the main menu select ‘New Request’ and then work through the steps.

Step 1: – Main Billing Number
Please enter the main billing number and click Next.

Step 2: –  Automatic Rang Holder Lookup
The range holder for the phone number you wish to port will be shown, you will need to confirm if the telephone service is still being provided by the range holder or is this someone else.

If you select no, you will be given the option to select from drop down list of providers who we can port from.

Once you are happy that the information is correct, please click next.

 

 

 

 

 

 

 

 

Step 3: – Determine Line Type
Please enter the number of lines / channels currently provided to the Main Billing Number (If there is only 1 line / channel then this is a single line)

Select the current service type, ISDN, PSTN or VOIP

Number of channels required (This is the number of channels required once the number(s) have ported to us from the current provider)

Once you are happy that the information is correct, please click next (It may be worthwhile contacting the current provider to verify the information to avoid port rejections)

 

 

 

 

 

 

Step 4: – Client Details

Please enter the client details, this information can be located on the current phone bills,

For the address please enter the postcode and the portal will lookup the full postal address

you will see a tick box

however please check with the current provider to ensure the installation address is also the billing address otherwise the porting may be rejected if incorrect

We have included a tick box which can be clicked if the billing address is the same as the installation of which the details will then be automatically copied over.

Once you are happy all the information is correct, please click next.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 5: – Client Details – continued

Step 5 is where you will enter any associated numbers that are linked and on the same installation circuit.

Please confirm with the current provider to ensure the associated numbers or ranges are correct and are part of the main billing number to avoid port rejections.

Additional requirements, is can be used if you need any of the numbers to be setup as Fax to email. This can also be setup later.

Preferred Porting Date: You can either select ASAP or select a date.

Estimated Lead Times
The following timescales apply (guideline only)

Single Line 7 working days (Single Lines are normally BT PSTN but can also be VoIP)
Multi-Line 7-30 working days (Multi Lines are normally BT ISDN but can also be VoIP)

Please note: A single line cannot have any associated numbers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Step 5: – Confirmation

Step 5 confirms all the information obtained so you can check to make sure everything is correct

Once you are happy please tick the check box at the bottom to confirm the details provided is correct and then press the confirm button.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Once you have clicked the confirm box. You will be promoted for the email address to send the completed form “Letter of Authority” in PDF Format via Adobe Digital.

 

 

 

 

This is the final step in the porting order process. You will need to open the document received via email and Digitally Sign the document.

Once signed. The porting order will be processed and we will contact you once we get a response from the current provider

We will submit your porting order to the LCP no later than the working day after you resubmit the port in the portal.

An acceptance or rejection can be expected within 48 hours.

In accordance with Industry guidelines, port requests can only be rejected based on incorrect or missing information being presented, or if there is no live service on the number requested.

The most common reasons for a port to be rejected by the LCP are an incorrect line type, incorrect installation address, missing contact name on DDI orders and missing details of associated numbers.

Please check these details carefully.

You will receive an email confirming a rejection and the reason.

To edit the order log on to the portal and select ‘Resubmit a rejected port’ from the main menu.

Make the necessary changes, including requesting a new port lead time if the original date entered does not leave enough lead time, and then re-submit.

Any single DDIs or DDI ranges that are ported to our network and are unwanted by the end
user they were ported in for must not be assigned to other end users.

A single DDI must be returned to the Range Holder, please email us to let us know and we will send it back.

Any ported numbers deactivated for three months or more will be ceased back to the range holder.

Numbers ported to us as a range must not be split up, as a range must usually be ported back to the Range Holder or on to another provider as it was ported in.

We are able to port numbers from the below Telecommunications Providers

 

BT
C&W Vodafone (Energis)
C&W Vodafone UK
Citrus Telecom
COLT Technology Services
Coms.com
Easynet
Eurobell (Holdings) Limited
Excell Group
Gamma Telecom Holdings Ltd
GCI
iHub
Inclarity plc
Invoco

KCom (Affiniti)
KCOM Group PLC
KCom HULL
Level 3 Communications
Level 3 Communications Ltd
Magrathea Telecommunications L
Mintaka
Simwood eSMS
Spitfire Network Services Ltd
TalkTalk Communications Limite
Telecom2 Ltd
Telephony Services

Telserve
Thus Plc
Tipicall
Verizon UK Ltd
Virgin Media Business Limited
Virgin Media Wholesale Limited
Vodafone
Vodafone (Energis)
VoiPTalk (Telappliant)
Voiceflex
Voxbone SA
X-On (Storacall)
Your Communications

Number Porting is charged per order request, rather than per successful port.

Port order requests are charged at £20.00 per number, with an upper limit of £100.00 per request.

If a porting request is rejected, the resubmission is charged at £20.00 regardless of how many numbers are involved provided you have not added any additional numbers to the port. – please ensure you’re using the resubmit option in the portal, rather than submitting it as a new request.

Any changes or cancellations are charged at £20.00 per submission.

Ported numbers are charged at £2.00 each monthly unless otherwise agreed.

The following timescales apply (guideline only):

Single Line
4 Working days
Multi Line
one number and single DDIs
7 Working days
Multi Line
with a DDI range
10 Working days
Multi Line
with 151 channels/lines or more
 17 Working days
Multi Line
Complex DDI
22 working days