Number Porting

Number Porting

I.T Communications can port your existing telephone numbers from other providers. Please review our porting process and other useful information.

 

Termination of Line
It is essential that you are aware that porting a Main Billing number will result in
termination of your existing service and therefore any associated services or numbers.

This includes any broadband service currently on that line.
All associated numbers must either be ported or ceased at the same time.

To port your existing telephone numbers, you will need to fully complete our porting form which can be downloaded by clicking here.

Once fully completed, return the porting form to porting@it-communicationsltd.co.uk

We will then review the form to ensure all is completed correctly and confirm we are processing the port order.

You will receive an update from us once we have a response from your current provider.

We will submit your porting order to the LCP no later than the working day after you resubmit the port to us.

An acceptance or rejection can be expected within 48 hours.

In accordance with Industry guidelines, port requests can only be rejected based on incorrect or missing information being presented, or if there is no live service on the number requested.

The most common reasons for a port to be rejected by the LCP are an incorrect line type, incorrect installation address, missing contact name on DDI orders and missing details of associated numbers.

Please check these details carefully.

You will receive an email confirming a rejection and the reason.

To edit the order log on to the portal and select ‘Resubmit a rejected port’ from the main menu.

Make the necessary changes, including requesting a new port lead time if the original date entered does not leave enough lead time, and then re-submit.

Any single DDIs or DDI ranges that are ported to our network and are unwanted by the end
user they were ported in for must not be assigned to other end users.

A single DDI must be returned to the Range Holder, please email us to let us know and we will send it back.

Any ported numbers deactivated for three months or more will be ceased back to the range holder.

Numbers ported to us as a range must not be split up, as a range must usually be ported back to the Range Holder or on to another provider as it was ported in.

We are able to port numbers from the below Telecommunications Providers

 

BT
C&W Vodafone (Energis)
C&W Vodafone UK
Citrus Telecom
COLT Technology Services
Coms.com
Easynet
Eurobell (Holdings) Limited
Excell Group
Gamma Telecom Holdings Ltd
GCI
iHub
Inclarity plc
Invoco

KCom (Affiniti)
KCOM Group PLC
KCom HULL
Level 3 Communications
Level 3 Communications Ltd
Magrathea Telecommunications L
Mintaka
Simwood eSMS
Spitfire Network Services Ltd
TalkTalk Communications Limite
Telecom2 Ltd
Telephony Services

Telserve
Thus Plc
Tipicall
Verizon UK Ltd
Virgin Media Business Limited
Virgin Media Wholesale Limited
Vodafone
Vodafone (Energis)
VoiPTalk (Telappliant)
Voiceflex
Voxbone SA
X-On (Storacall)
Your Communications

Number Porting is charged per order request, rather than per successful port.

Port order requests are charged at £20.00 per number, with an upper limit of £100.00 per request.

If a porting request is rejected, the resubmission is charged at £20.00 regardless of how many numbers are involved provided you have not added any additional numbers to the port. – please ensure you’re using the resubmit option in the portal, rather than submitting it as a new request.

Any changes or cancellations are charged at £20.00 per submission.

Ported numbers are charged at £2.00 each monthly unless otherwise agreed.

The following timescales apply (guideline only):

Single Line
4 Working days
Multi Line
one number and single DDIs
7 Working days
Multi Line
with a DDI range
10 Working days
Multi Line
with 151 channels/lines or more
 17 Working days
Multi Line
Complex DDI
22 working days