Soft-Switch PBX
A hosted phone system that replaces on-premise PBXs with a flexible, feature-rich platform. Fast deployment, simple management, and a resilient architecture designed to avoid single points of failure.
Enterprise-ready foundations
Our approach is simple: eliminate single points of failure by allowing multiple servers to provide the same functions and automatically route users to available nodes.
Why customers choose Soft-Switch PBX
Clear outcomes first. Features second. This is what decision-makers care about.
Deploy in days, not weeks
Web-based admin, simple provisioning, and fast site/user onboarding.
Remote + multi-office made easy
Users can be placed anywhere without constant firewall/router changes.
Built for reliability
Designed to reduce single points of failure via a decentralised cluster approach.
Core platform features
Everything you’d expect from a modern hosted PBX.
- IVR / Auto Attendant with flexible conditions (time, calendar, caller ID, extension status, variables).
- Ring groups, queues, timeouts, priorities, and callback options.
- Softphones supported (PC/Mac/Mobile) for office + on-the-move calling.
- UK numbers available for most towns/cities + number porting supported.
- Reporting and drill-down visibility for call volumes and performance.
Devices & apps
Flexible endpoint choice (without messy deployments).
- Yealink IP phones with auto-provisioning (MAC address + factory reset workflow).
- Softphone apps supported (desktop & mobile) for hybrid teams.
- Easy moves/adds/changes via web portal.
- Ideal for quick rollouts across multiple sites.
Reduce cost & simplify suppliers
Avoid legacy line costs and reduce complexity.
- No separate SIP trunk requirement (service connects directly to your VoIP gateways/network).
- No setup fees (except gold numbers and number porting fees).
- Support included (Mon–Fri, 9am–5pm) at no additional cost.
- Upgrade/downgrade during contract with pro-rata adjustments.
Call centre ready
Suitable for service desks and sales teams needing queues, reporting, and oversight.
- Queue features, agent visibility, and operational reporting.
- Drillable reporting to analyse patterns and volumes.
- Designed to stay available when you need it.
Common questions
Do we have to pay for support and maintenance?
No. Basic support Monday to Friday 9am to 5pm is included at no additional cost. We do not charge for updates to the service.
Are we required to pay for SIP trunks?
No. Soft-Switch PBX is our own service and connects directly to our VoIP gateways.
Can we upgrade or downgrade during contract?
Yes. You can upgrade or downgrade during the contract and you will be invoiced/credited any pro-rata service fees from the day changes complete.
What phones are supported?
We prefer Yealink IP phones (tested and good value). Auto-provisioning is supported.
How does billing work?
Invoices are issued on or shortly after the 1st of each month. Amounts are collected by direct debit on or shortly after the 15th.
What is the contract term?
24-month minimum term for new accounts and numbers. After the initial term, one month’s notice to cancel without disconnection fees.
Want to confirm fit and pricing in 10 minutes?
Tell us how many users, sites, and numbers you need. We’ll recommend the right setup and provide a clear rollout plan.