Answer calls intelligently
Direct customers using auto attendants, IVR, ring groups, call queues, business hours and holiday routing.
IT Communications
Hosted 3CX Phone System for UK Businesses
Hosted 3CX phone systems for UK businesses, professionally designed, migrated and managed with SIP trunks, numbers and specialist UK support.
UK3CX design & support
ManagedHosting and upgrades
One teamVoice, numbers and migration
Business-readyMulti-site and remote working
The complete hosted 3CX service
Everything your 3CX phone system needs to make and receive calls.
Our 3CX cloud hosting and 3CX PBX hosting service does not operate in isolation. It combines reliable SIP connectivity, business telephone numbers and ongoing technical support as one managed UK service.
01Call control
Hosted 3CX PBX
The managed platform controlling users, extensions, queues, call flows, applications and collaboration.
View hosted 3CX pricing →02Public network connectivityBusiness SIP trunks
Reliable voice channels connecting your hosted 3CX system to UK fixed, mobile and international networks.
Explore SIP trunks →03Your business identityTelephone numbers
New UK numbers or existing numbers transferred through a managed number-porting process.
Explore telephone numbers →04Ongoing ownershipUK 3CX support
Configuration, monitoring, controlled changes, upgrades and experienced assistance after go-live.
Explore 3CX support →Already have business numbers?Keep the numbers your customers already know.
Explore number porting →We coordinate eligibility checks, documentation and the controlled transfer of existing numbers into your hosted 3CX service.
Business numbers→SIP connectivity→Hosted 3CX→Your teamDesigned and supported by one UK provider
Hosted 3CX UK
A managed communications platform—not simply a hosted PBX.
A hosted 3CX phone system brings business calling, video, messaging and mobile working into one professionally managed platform. Your organisation gains enterprise call handling without maintaining an on-site PBX server.
IT Communications designs the service around your users, sites and customer journeys. We configure the call flows, coordinate number porting and remain accountable for optimisation and ongoing UK 3CX support.
Why businesses choose IT CommunicationsWhy businesses choose hosted 3CX
Better customer handling. Simpler operations.
The technology matters, but the result is what your customers and teams experience every day.
Work from anywhere
Give office, mobile and remote users one business identity through desktop and mobile applications.
See what is happening
Use presence, reports, analytics and wallboards where supported by the selected edition and configuration.
Keep improving
Refine queues, routing and customer journeys with an experienced UK support team behind the platform.
One communications platform
Calls, collaboration and control in one place.
3CX combines the capabilities users need with the administration and reporting tools the organisation depends on.
Customer entryNumbers, IVR & AI
→Call orchestrationQueues & routing
→Your teamDesk, desktop & mobile
The 3CX experience
One business identity—wherever your team works.
Hosted 3CX gives office, hybrid and mobile teams a consistent way to call, collaborate and respond to customers. IT Communications designs the surrounding voice, connectivity and support service so the platform works as part of your operation.
3CX Web Client
Presence and a shared business directory help users reach the right person quickly—whether they are in an office or working remotely.
Make and receive business calls using the company identity without exposing a personal mobile number.
For customer-facing teams
Live queue visibility for faster decisions.
Supervisors can see active and waiting calls, agent availability and queue activity through the 3CX switchboard and reporting tools available with the selected edition.
- Queue and agent visibility
- Call handling and transfers
- Wallboards and reporting
- Managed configuration by our UK team
Office Desk phones and browserHybrid One presence across locationsMobile iOS and Android applicationsCustomer service Queues, insight and control
Core 3CX capabilities
Turn every conversation into a better customer experience.
One managed platform
Professional call handling, flexible working and live operational insight—designed around the way your organisation communicates.
Feature availability depends on the selected 3CX edition and configuration.01 · Intelligent call management
Give every caller a clear route to the right person.
Build a polished customer journey around opening hours, skills, teams and availability—with our UK engineers responsible for the configuration.
01Incoming call→02IVR & rules→03Right team
- WelcomeAuto attendants and multi-level IVR
- DistributeRing groups, queues and skills routing
- ScheduleBusiness hours and holiday journeys
- CaptureVoicemail, recording and escalation options
02 · Work from anywhere
One business identity across every device.
Keep office, hybrid and mobile teams connected through browser, desktop and mobile applications.
- iOS and Android apps
- Windows, macOS and Web Client
- Presence, chat, meetings and transfers
03 · Insight & integration
Understand demand. Improve performance.
Give managers clearer visibility of service and connect communications with the tools your teams already use.
- Reports, analytics and wallboards
- CRM integration options
- Searchable calls and operational outcomes
Extend the customer journey with intelligent automation.
Use AI-assisted handling and richer conversation insight where it creates a genuine operational advantage.
- AI receptionistNatural customer entry and intelligent routing
- Conversation insightTranscription, summaries and sentiment options
- Advanced designExecutive routing and Call Flow Designer possibilities
Managed by people who know 3CX
Support continues after go-live.
A capable PBX still needs careful ownership. We provide structured support for hosted customers, covering routine changes through to controlled upgrades and incident escalation.
Explore 3CX supportMoves, adds and changes
User updates, routing changes and day-to-day administration.
Call-flow optimisation
Queue tuning, wallboards, reporting and customer-journey improvements.
Security and upgrades
Best-practice review, upgrade planning and controlled change management.
Incident support
Structured triage and escalation when service needs attention.
An accountable UK 3CX partner
Designed for the operation behind every call.
Successful 3CX deployments depend on more than software. Capacity, connectivity, call routing, number ownership, resilience and support all need to work as one service.
One service ownerUK engineering teamEnd-to-end delivery
Explore our UK networkIT Communications managed serviceHosted 3CX operational lifecycle
Managed end to endUsers, locations, numbers, call journeys and peak demand.
Capacity, connectivity, routing, resilience and migration.
Monitoring, support, controlled change and optimisation.
A controlled transition
From your current system to hosted 3CX.
Business continuity first
We plan around users, sites, number porting and the call journeys customers already rely on.
- 01Assess
Discover
Map users, numbers, sites, call flows, devices and integrations.
Requirements baseline - 02Architect
Design
Choose call capacity, edition, routing, applications and resilience.
Approved service design - 03Validate
Build & test
Configure the hosted platform and validate every critical journey.
Tested before cutover - 04Transition
Migrate
Coordinate number porting and a phased cutover to reduce disruption.
Managed go-live - 05Improve
Optimise
Support users and refine performance after the service is live.
Ongoing ownership
One accountable migration leadNumber-porting coordinationCritical call-flow testingPost go-live support
Transparent hosted 3CX pricing
Size the service around real call demand.
Select simultaneous-call capacity first, then match the edition and managed-service scope to the way your organisation operates.
Compare every capacity and editionCall capacitySimultaneous calls
Size for busy periods—not simply the total number of users.
3CX editionBASIC, PRO or AI
Choose the feature set required for customer handling and reporting.
Service scopeHosting & UK support
One managed monthly service with migration and ongoing ownership.
Common questions
Hosted 3CX, explained clearly.
What does a hosted 3CX phone system include?
Our managed service brings together 3CX hosting and licensing, SIP connectivity, business telephone numbers, migration planning and ongoing UK support.
Is hosted 3CX suitable for small and multi-site businesses?
Yes. Hosted 3CX can support smaller teams, growing organisations and multi-site businesses. We size call capacity, features and resilience around the way each organisation works.
Do you provide UK-based 3CX support?
Yes. Support for hosted customers includes changes, optimisation, monitoring and upgrade planning.
Can you migrate our existing phone system?
Yes. We can plan the migration, number porting and phased cutover around business continuity.
What if 3CX is not the right fit?
We also provide Soft-Switch PBX for carrier-grade and multi-tenant service environments.
See how it would work for your organisation
Start with a hosted 3CX demonstration.
Tell us about your users, sites, call patterns and current phone system.