Samantha Benwell Achieves 3CX Advanced Certification

Samantha Benwell, Director of I.T Communications Limited, has been awarded 3CX Advanced Certification, dated 17 September 2026. The certification provides current evidence of the technical knowledge supporting IT Communications’ 3CX services, alongside the practical experience behind the company’s work with business telephone systems.

Samantha remains actively involved in the company’s technical and 3CX work. For customers, this connects the person who helped establish its original consultancy and support services with the knowledge needed to support today’s communications environments.

Current 3CX Expertise

A business phone system needs attention beyond its initial installation. Staff join or move teams, opening hours change, and the way calls reach the right person evolves. Keeping that environment useful involves both an understanding of 3CX and a clear picture of how the business works.

IT Communications’ existing 3CX support service covers hosted and suitable on-premise deployments. Its published engineering services include:

• Call routing, digital receptionists and IVRs, ring groups and queues.
• User and extension configuration, apps, supported endpoints and provisioning issues.
• SIP trunk configuration, inbound and outbound calling faults, and connectivity troubleshooting relating to 3CX.
• SBC configuration and troubleshooting, remote users and multi-site support.
• Upgrades, configuration reviews and general fault diagnosis.

These are practical tasks that affect everyday calling. A queue change may alter where unanswered calls go; a remote phone problem may involve configuration or connectivity as well as the handset. Current technical knowledge helps engineers assess those relationships before making changes.

Long-Standing 3CX Experience

IT Communications’ company history describes its origins in telephone consultancy and technical support for 3CX. Samantha brought an IT-sector background to that work, and demand for support helped the business develop a wider customer base.

The company subsequently expanded into SIP connectivity and its own managed network, alongside hosted services and business connectivity. That history matters because a working telephone service depends on more than the PBX application alone.

The September 2026 Advanced Certification complements this long-standing practical experience with current evidence of 3CX knowledge. It is a new, dated credential within an established technical background, rather than a substitute for the experience gained from supporting real systems.

More Than Selling a 3CX Licence

A licence is one part of running 3CX. Businesses also need somewhere for the system to run, a route to the public telephone network, numbers, connectivity and someone to investigate problems when calls do not behave as expected.

With Hosted 3CX from IT Communications, the company hosts the phone system on its own network and provides SIP connectivity, business telephone numbers, migration and ongoing UK support. Its wider portfolio also includes business broadband and leased lines.

The combination of 3CX engineering and business SIP trunks gives the team familiarity with several parts of the communications environment. When a calling fault crosses PBX, SIP, SBC, firewall, network or endpoint boundaries, that broader understanding helps establish where investigation should focus.

The scope of any work still needs to be agreed. In particular, the ad-hoc service excludes troubleshooting third-party equipment or services outside the 3CX environment. Understanding how systems connect does not mean every external device or supplier service is included in a support booking.

Support for Existing 3CX Systems

Businesses can request assistance with an existing 3CX installation even if IT Communications did not originally supply or install it. The support service includes reviewing inherited configurations and assessing suitable existing deployments before establishing an ongoing support arrangement.

For a specific problem or a one-off change, the ad-hoc 3CX support service provides remote engineering without a support contract. At publication, the advertised rate is £95 + VAT per hour, with one to four whole hours available to purchase in advance. Check the service page for the current price, booking process and full requirements.

Ad-hoc assistance requires an installation that follows supported 3CX deployment practices. Unsupported SIP providers or endpoints, on-site engineering and replacement hardware are excluded. Engineering time is chargeable, including time spent identifying an unsupported configuration; purchasing time does not guarantee that every fault can be resolved within the booked session.

When requesting help, explain the symptom, its business impact, your 3CX version and hosting arrangement. Details of the SIP provider, affected phones or apps, and any recent changes can help the team understand the work required. Do not include passwords in an enquiry.

What Advanced Certification Means for Customers

The practical value is access to current 3CX technical knowledge backed by hands-on telecoms and network experience. Customers can identify a named person, her role in the company and a recent, evidenced certification relevant to the platform they use.

Certification does not guarantee service quality or a particular outcome. Good support also depends on understanding the installation, agreeing the work, testing changes and documenting the result. The credential adds useful evidence when choosing who to approach for help, alongside the company’s published services and support process.

About Samantha Benwell

Samantha Benwell is a Director of I.T Communications Limited and is 3CX Advanced Certified. Her IT-sector experience supported the company’s original 3CX consultancy and technical support work. She remains actively involved in the technical side of its 3CX services, connecting that established background with ongoing platform knowledge.

The supplied certificate records the award date as 17 September 2026 and certification ID PluDYhUu25. View Samantha Benwell’s original 3CX Advanced Certification certificate (PDF, 159 KB).

To discuss an existing installation, a configuration review or a hosted deployment, contact IT Communications with a brief description of your system and the help you need.