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IT Communications

Call Tariff

Clear guidance on call charging, inclusive allowances and a future live tariff feed from the customer portal.

01Destination based

The number dialled determines the applicable tariff band.

02Allowance aware

Included minutes are applied before chargeable usage where eligible.

03Portal connected

The page is prepared for a read-only live tariff feed.

How charging works

Three details determine the price of a call.

Business calling is not one universal rate. The destination, your service package and the duration of the conversation all affect the final charge.

01Destination

Where you call

UK landline, mobile, non-geographic and international destinations sit within different tariff groups.

02Service plan

What is included

Your package may include an allowance for selected UK destinations before standard charges apply.

03Duration

How usage is measured

Chargeable calls are calculated using the billing increment and minimum charge applicable to that destination.

Portal tariff feed

Check the published rate for a destination.

Select a country from the live retail tariff to view its currently published call rates.

Integration statusConnecting to portal feedRead-only tariff lookup
API
Select a country to see its retail tariff.

Published rates are retrieved securely from the customer portal.

Live retail data{ destination, prefix, rate, unit, connection_fee, updated_at }

Inclusive call packages

Reduce variable spend where your calling pattern is predictable.

Selected services can include UK call allowances. We will assess normal and peak usage to help identify whether an allowance or pay-as-you-use model is the better fit.

AllowanceSelected UK callsStandard tariffOther destinations
Explore inclusive minutes
01
Best forRegular UK calling

Match an allowance to recurring landline and mobile usage.

02
Still visibleOut-of-bundle calls

Destinations outside the allowance remain charged at the applicable tariff.

03
ReviewedBefore you order

We confirm the service, allowance scope and commercial terms clearly.

Commercial clarity

Know which rate applies before you call.

The live feed will show the published tariff. Your invoice remains the authoritative record of actual calls, durations, allowances and charges.

Existing customer billing portal