Deploy quickly
Web-based administration and central provisioning help users and sites go live without lengthy PBX installation projects.
IT Communications
Soft-Switch PBX
Carrier-grade, multi-tenant voice infrastructure designed for service providers and demanding communications environments.
A flexible alternative to an on-site PBX
One managed platform for every user and location.
Soft-Switch PBX is our hosted business communications platform for organisations that need straightforward deployment, central management and flexible support for office, remote and multi-site users.
The service connects directly into the IT Communications voice network, bringing the platform, UK numbers, call routing and support into one supplier relationship.
Designed for demanding operations
Built to simplify complex communications.
A strong fit for organisations replacing legacy PBXs, supporting hybrid teams or managing calling across several sites.
Multi-siteCentral managementWFHDesktop and mobileCustomer serviceQueues and reportingLegacy migrationNumbers and users
Work from anywhere
Support office, home and mobile users through desk phones, desktop clients and compatible softphone applications.
Operate with confidence
A cluster-based architecture is designed to reduce single points of failure within the hosted service.
The user experience
Business calling in one focused workspace.
Users can access calls, presence, messaging and authorised recordings while the organisation retains central control.
Calls and communication in one viewRecent calls, direct calling, messaging and everyday controls within the desktop client.
Desktop client
Platform capabilities
Professional call handling without unnecessary complexity.
The service combines day-to-day PBX features with tools for customer service, administration and distributed working.
Route every call appropriately
- IVR and auto attendant
- Time, calendar and caller-ID conditions
- Extension status and variable-based logic
- Ring groups, queues and timeouts
- Priorities and callback options
Give teams flexible endpoints
- PC, Mac and mobile softphones
- Yealink IP phone auto-provisioning
- Desk phone and desktop CTI options
- Web-based moves, adds and changes
- Fast multi-site rollout
Bring telephony into one service
- UK numbers for most towns and cities
- Existing number porting supported
- Direct connection to ITC voice gateways
- No separate SIP trunk requirement
- Plan-based inclusive UK minutes
Understand service performance
- Call-volume reporting
- Drill-down operational visibility
- Queue and agent information
- Team presence and call history
- Recording access where authorised
Enterprise-ready foundations
Designed to avoid a single point of failure.
The platform approach allows multiple servers to provide the same functions, supporting a resilient hosted architecture rather than relying on one on-site PBX appliance.
- Distributed service functions
- UK network infrastructure
- Multi-site ready
Service architecture Resilient by design
Connected across every business location
Distributed PBX functions and applications
Resilient UK infrastructure and call routing
Multiple service nodes Managed infrastructureOne coordinated service
Straightforward commercial model
Platform, voice and support together.
Packages are designed to reduce legacy line costs and avoid splitting responsibility across multiple suppliers.
£59.96/ month
One managed communications service
Bring the hosted platform, UK call allowance and day-to-day support into one supplier relationship.
View standard pricingCalling included
UK minutes
A plan-based UK call allowance is available with the selected package.
Standard setup
£0 setup fee
Gold numbers and number-porting fees remain exceptions.
UK-based support
Included
Basic support is included Monday–Friday, 9am–5pm, at no additional cost.
✓
Flexible as your requirements change
Discuss your requirements →Upgrade or downgrade during the contract, with applicable pro-rata invoicing or credit from the date the change completes.
A controlled rollout
Move from the existing system with confidence.
We plan users, numbers, devices, sites and call flows before the service is introduced.
- 01
Discover
Review the current PBX, numbers, sites, call patterns and user requirements.
- 02
Design
Map call flows, queues, devices, applications and the selected service package.
- 03
Provision
Configure the hosted platform and centrally prepare supported endpoints.
- 04
Test & migrate
Validate critical journeys and coordinate number porting or service cutover.
- 05
Support
Help users after go-live and refine the service as the organisation develops.
Soft-Switch PBX or hosted 3CX?
Choose the platform that fits the operation.
Both provide modern hosted communications, but the right choice depends on call capacity, user experience, integrations, feature requirements and the way the organisation wants the service managed.
Common questions
Soft-Switch PBX, explained clearly.
Is support and maintenance included?
Basic support Monday to Friday, 9am–5pm, is included at no additional cost. Service updates are not separately charged.
Do we need to purchase separate SIP trunks?
No. Soft-Switch PBX connects directly to the IT Communications VoIP gateways and network.
Can we change package during the contract?
Yes. Upgrades or downgrades can be applied with relevant pro-rata invoicing or credit.
Which desk phones are supported?
Yealink IP phones are preferred and supported with auto-provisioning.
A clear configuration and price
Build your Soft-Switch PBX quotation.
Choose capacity, numbers and supported desk phones, then receive a complete indicative quotation for review.