Save employees time and improve the customer experience with the 3CX Call Flow Designer (CFD). The user-friendly, visual app allows you to easily create strategic call flows and voice applications so that agents can more efficiently handle calls and customers can get to where they need faster.
Automate Call Handling
Route calls based on time of day or customer input.
Authenticate callers based on customer ID or other input.
Automatic outbound dialer & callback scheduler.
Implement a voice payment gateway.
drag & drop interface
Fully configurable, pre-built components.
Implement voice input, record, email sender, menu & more.
Secure & private authentication, user input & credit card.
Components for encryption, CRM lookup, database access & more.
Automate responses using
Text to Speech
CFD uses NLP (Natural Language Processing) capabilities.
Leverages Google’s Text to Speech (TTS) and Speech to Text (STT).