3CX Phone System Support

3CX Phone System Support

I.T Communications provides a 12 month, minimum term fixed fee monthly support contract.

Once you have the 3CX Phone System installed onsite, you may require help with setting up new phone extensions or perhaps you would like a new feature setup but not sure how to do it?

With our 3CX Phone System Support services, we can take the stress and worry away by using our experience and knowledge to quickly set up new features; new extensions, fix problems with IP Phones or perform 3CX Phone System Upgrades.

Whatever is it you need doing, I.T Communications can work with you to achieve your goals.

Our support staff has successfully passed the 3CX Certification exam. The qualification ensures I.T Communications can offer the highest level of support for new and existing users of 3CX Phone System.

3CX Support Fees
3CX Edition
Monthly Support Fee



What is Included

  • Help on configuring 3CX and questions in relation to its operation while using supported Hardware or Virtualization platforms
  • Help with configuration of supported endpoints with the defined functionality within.
    1. IP Phone Documentation
    2. VoIP Provider Configuration
    3. PSTN Gateways Setup


  • Analysis of SIP logs in case of interoperability issues
    (Only for supported VoIP providers, IP Phones or Gateways)
  • In the case of unsupported VoIP Providers, a check will be performed if 3CX is correctly set up. If an unsupported VoIP Provider is being used, setup, debugging or general questions in regards to the VoIP Provider can not be answered
  • Analysis of Tunneled and Bridge connection to 3CX excluding network routing and firewall configuration

What is Not Included

  • Remote installation of 3CX and device provisioning.
  • Support for unsupported SIP Phones, Headsets or Gateways.
  • Support for IP Phones that are not configured using the 3CX Provisioning templates and/or not running the advised firmware.
  • Support for VoIP Gateways that are not configured using the 3CX Provisioning templates and/or not running the advised firmware.
  • Help in configuring your firewall or network routing.
  • Configuration of options in phones beyond the provisioned templates.
  • Troubleshooting unsupported VoIP Providers or performing interop tests with unsupported VoIP providers.